Some of our intuitive features not only enable you to monitor active chats without being noticed by the agent or the visitor, but also, to join or take over any given chat session when necessary.
Other features such as chat transcripts, offline messages, and customer rating reports enable you to identify immediate coaching opportunities so that your website visitors always have a positive experience.
Easily to transfer important customer account information (i.e.
This information not only allows your chat agents to engage in more personalized conversations with your visitors, but also, improves service efficiency when handling multiple simultaneous chats.
In addition, all visitor data collected from the above channels can be used as rules in defining visitor segments.
Display your own branded image or graphic as a chat button, and place it on the webpage of your choice.
You also have to option to display agent avatars or profile pictures to give a human face to your corporation.
You can even select from 13 available languages for translation, and customize your interface to suit your target market.
More Details: Customizing Comm100 Live Chat Minimize visitor anonymity before a chat begins by implementing a pre-chat survey to collect important information about your website visitors such as first name, email address, product inquiry type, etc.
More Details: Chat Efficiency Tools Sometimes, it’s better to proactively invite your customers to start a meaningful conversation, rather than waiting for website visitors to chat with you.
Comm100 offers an array of tools to help you extract valuable visitor data effortlessly to identify website visitors who need your assistance.
We do not knowingly collect and retain personal information or photos which can identify kids, unless we have corresponded with a parent/guardian.
Kids should never communicate with us without a parent doing so on their behalf.
More Details: Monitor and Identify Visitors With Comm100, you have the choice of routing chat requests by chat button, agent skill set, or department.