So, a customer service platform that learns from our agents and respond to our clients while improving our customer engagement.
Marketeer adds up to 90x efficiency using Artificial Intelligence.
Through virtual agents’ advanced natural language capabilities, human responses or questions no longer have to be “perfectly” phrased to process a request—reducing the amount of mental effort that a customer needs to exert when interacting with an organization.
Also defined as a heavy cognitive load, customers that exert too much mental effort in the beginning phase of an interaction tend to develop a negative outlook on their overall customer service experience.
How come you have to force me to write a review just to have one more fake person that’s a little stupid more I have to pay that’s really dumb I love this app don’t give me wrong but why do I have to pay for more characters to talk to Pretty good! I had to write this in order to add a friend on it.
After having it for a while though, it crashes and doesn't open so I have to keep deleting and re downloading it and this is an annoyance and a real pain to do.
Here’s how a virtual agent like Amelia would handle a customer query: “Customer: This can happen if you’ve exceeded your single payment limit for the day, and can often be caused if you’ve authorized someone else to make a payment on your behalf as a secondary user. As you can see, the virtual agent has understood the context accordingly during the conversation and generated a meaningful dialogue to assist through bi-directional communication.
It recognized the context (that you are the primary user), and then engaged in a unique line of questioning to help the customer with his/her request.
Chatbots are generally built to respond to customer requests according to a pre-determined script.
They are especially effective when the requests being asked by a customer are simple and do not require additional context. Without context, a conversation is singular, or uni-directional whereas an interaction that understands and uses context is bi-directional; it is ultimately a real conversation.
This app is one of the smartest chatbots in the world.